SurvalentONE OMS

SurvalentONE OMS is a comprehensive power management solution that helps reduce the scale and duration of outages through efficient monitoring and management capabilities. The software enables seamless coordination between operators and field crews, allowing for rapid damage assessment to dispatch the right personnel to fault locations and promptly restore power supply.

Notably, SurvalentONE OMS elevates the customer experience through modern communication capabilities, including automated messaging and social media updates. Customers receive the latest information on outages, estimated restoration times (ETR), and safety advisories—significantly enhancing satisfaction and trust in utility services.

Key information about SurvalentONE OMS

The outstanding features that SurvalentONE OMS offers to users.

Integration with SurvalentONE SCADA/DMS applications, enabling the entire system to operate on a single, unified platform and database.

The OMS application can also exchange information with a wide range of critical business applications, including:

• Geographic Information Systems (GIS).
• Customer Information Systems (CIS).
• Advanced Metering Infrastructure (AMI).
• Workforce Management Systems (WMS).
• Automatic Vehicle Location (AVL).
• Trouble Call Systems (TCS).
• Integrated Voice Response (IVR).

Main functions:

• Customer Outage Portal: A portal that allows customers to view the extent of current and scheduled outages on an online map via a web browser.
• CSR Call Handler: Helps customer service representatives record caller information and send outage data to SurvalentONE OMS.
• OMS Dashboard: A real-time overview of the power grid status in an easy-to-understand format, displaying outage data, KPIs, call volume/distribution, and reliability indices.
• Mobile Crew Manager & Damage Report: Monitors and manages field crews while keeping them on task, providing anytime, anywhere access to outage assignments, work orders, and damage reports via tablets or laptops; supports rapid recording of equipment damage such as broken crossarms, fallen poles, or damaged cabinets.
• Stakeholder Email Notification: Automatically sends outage information to a pre-defined email list when major events occur on the OMS (such as initiating/closing a power outage, or changing the estimated time of restoration).
• Major Event Management: Automatically collects all trouble tickets, damage reports, dispatch information, and weather data.
• SurvalentONE OMS integrates with TextPower – a cloud-based messaging solution – enabling two-way interaction throughout the duration of an outage.